Are you facing QuickBooks error 15101 while updating the payroll to the latest release? Well, it’s one of the most common and frequent errors in QuickBooks that generally arises when the software fails to connect to the internet. This error can prevent the user from downloading or installing the latest payroll updates in their software, which can directly hamper their payroll processing and calculation process.
In this comprehensive blog, we are going to highlight the possible causes and solutions to resolve QuickBooks error 15101. Along with that, we will discuss some important tips and tricks that might help you prevent the error from occurring again in the future.
What is QuickBooks Error 15101?
QuickBooks error 15101 occurs when the user tries to update their QuickBooks payroll software to the latest version and encounters an issue with the digital signature of the downloaded file. An expired payroll subscription, internet connectivity issues, or other reasons can lead to the occurrence of the error code 15101.
QuickBooks payroll error code 15101 is a run-time error, and it must be fixed immediately in order to ensure smooth functioning of the software and accurate payroll processing. Now, let’s understand the list of possible causes and factors contributing to QB error code 15101 while working on the software.
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Possible Causes Behind QuickBooks Error 15101
In order to prevent the error from occurring again in the future, it is important to deeply understand the possible factors that may lead to the error. Below, we have filtered out some of the most common reasons and factors behind QuickBooks error code 15101:
- Missing the QuickBooks desktop digital signature certificate is the primary reason behind the occurrence of QB error 15101.
- Third-party antivirus software is blocking the payroll updating process in the QuickBooks software.
- Issues with internet settings.
- QBWconnector.exe is not working properly.
- If you are not using Internet Explorer as the default browser on your PC.
- Malware threats affect QuickBooks files and folders.
- Windows firewall settings are blocking the connection request between QuickBooks and Intuit servers.
- Prior updates in QuickBooks software are now creating hindrances while updating payroll.
How to Fix Error 15101 in QuickBooks?
After a thorough analysis of the issues that can lead to the QuickBooks error code 15101, there are several solutions that you can follow to resolve the error. These solutions are briefly described below:
Solution 1. Install Digital Signature Certificate
The first solution that we advise you to follow to deal with the QuickBooks error 15101 is to install the digital signature certificate on your PC. For do that, given below are the steps that you can execute:
- First of all, download and install the digital signature certificate on your PC.
- Thereon, navigate to the following location, i.e., C:\ Program File\ Intuit\ QuickBooks, and then search there for the file name QBW32.exe.
- Subsequently, do a right-click on the file and select the Properties option.
- After that, click on the Digital Signature tab, and then make sure that Inuit Inc. is checked in the signature list.
- Moving ahead, click on the Details option and then select the View Certificate option, which is available in the digital signature details window.
- Now, navigate to the Certificate Window and then select the Install Certificate option.
- Proceed further by clicking on the Next option until a dialog box appears. Here, you have to click on the Finish option.
- Once you are done with the above steps, perform a restart of your computer.
- Thereon, launch the QuickBooks software and try to download the payroll updates again.
In case you are still unable to download or install the new payroll updates, don’t panic; simply execute the next step.
Solution 2. Verify Internet Explorer Settings
QuickBooks uses Internet Explorer as the default web browser to connect with the server. If there is an issue with the internet explorer settings, then it can lead to various unwanted errors with the software. To verify the Internet Explorer settings, given below are the steps that you can execute:
- Open the Windows Run Command on your PC by pressing the Windows + R keys together.
- After that, enter INETCPL.CPI in the search box and click the OK button.
- After that, move to the General tab and then select the Temporary internet files and website files option.
- Following the above steps, click on the Delete option.
- Now, select the Connections tab option, and hit the LAN Settings option.
- Subsequently, select the Detect Settings option, and then click on the OK option.
- Move ahead to the Advanced tab, and then scroll down to the Security settings.
- At last, make sure that TLS 1.2 is checked and TLS 1.0 and TLS 1.1 are unchecked.
- Save the updated changes by clicking on the OK option.
Solution 3. Launch QuickBooks Reboot.bat File
By launching the QuickBooks Reboot.bat file, users can reset the QuickBooks components and resolve any unwanted issues related to connectivity. Here are the actions that you can undertake to achieve the same results:
- The first step in the procedure is to close the QuickBooks desktop application on your workstation.
- After that, right-click on the QuickBooks desktop icon and select the Properties option.
- Moving ahead, select the Open File Location.
- Now, search there for the Reboot.bat file and right-click on it.
- Choose the Run as Administrator option, and with that effect, all the command prompts related to the QuickBooks files will appear on your screen.
- Now, the reboot file will start the reparation process for all the QuickBooks services.
- At last, launch the QuickBooks software again and run the payroll updating process again.
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Solution 4. Shift to Safe Mode
The next solution that we recommend you follow to deal with the error 15101 Quickbooks update is to shift to safe mode on your computer. This will help in eliminating potential conflicts and issues that might arise because of the interference of third-party software or applications.
- Restart your computer and keep pressing the F8 keys multiple times. This will show the Safe Boot options on your screen.
- From the available options, you have to select the Safe Mode option and hit the Enter key on your keyboard.
- After that, open the Windows Run command and enter appwiz.cpl in the search bar, followed by a click on the OK option.
- Now, double-click on the QuickBooks desktop icon available from the list and select the Uninstall option. From here, you have to keep following the on-screen instructions to get the software uninstalled.
- Following the above steps, you have to navigate to the official QuickBooks Product Download page and then download the QuickBooks setup file on your PC.
- As the downloading ends, double-click on the downloaded file to open it, and then follow the on-screen instructions to get the tool installed.
- After that, make sure to complete the Product Registration process.
Once you are done with the above-listed steps, then try to update the QuickBooks payroll again and check whether the error code 15101 in QuickBooks has been eliminated or not.
Solution 5. Run QuickBooks Install Diagnostic Tool
Last but not least, the solution that you can follow to resolve the QuickBooks error code 15101 is to run the QuickBooks Install Diagnostic Tool. This will help you identify and fix common installation issues that may be leading to QB error 15101.
Here are the actions that you can undertake to deal with the error:
- In order to run the Install Diagnostic Tool, you first have to download and install the QuickBooks Tool Hub on your workstation.
- Once you have installed the tool hub on your PC, launch it and choose the Installation Issues option, available at the left panel of the screen.
- Now, click on the QuickBooks Install Diagnostic Tool option, which is available in the green color box.
- With that effect, the diagnosing (repairing) process will commence on your workstation.
This repair process will fix all the installation issues that may be causing the error.
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Ending Note
Dealing with technical errors in QuickBooks is not a challenging task. With proper guidance and mentorship, one can easily resolve any errors. Well, in this guide, we have highlighted five different tried and tested solutions that you can easily follow step-by-step to get the error resolved. If you get stuck while executing any of the above-listed steps or if you are still unable to resolve the error, then we advise you to get in touch with the QuickBooks support team. Experts will assist you with personalized solutions to fix the error easily and hassle-free.
