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QuickBooks Error 15311 (Resolve Payroll Update Error)

Updating the QuickBooks will always provide the user with new features, which makes the application more useful for the small business. Sometimes, while updating the application, the user faces QuickBooks error 15311. Resulting in the sudden window crashing or the updating process stops abruptly. Moreover, your screen starts bombarding the error message “QuickBooks update cannot be completed successfully” Scroll down this post to get a deep understanding of the QuickBooks Payroll Update error 15311.

QuickBooks error 15311 screenshot

What is QuickBooks Error 15311?

QuickBooks Error 15311 will appear if there is a problem with your QuickBooks installation or if your Windows registry is incorrect. This issue frequently occurs when a user attempts to install QuickBooks or update the payroll function. Sometimes, the error notification arrives late, but before it does, your system displays some other flaws. Therefore, it became crucial to comprehend the 15311 error code signals.

What are the Signs of QuickBooks Payroll Update Error 15311?

The points below stated the common symptoms of QuickBooks Payroll Update Error 15311. Let’s take a look:

  • The error message pops up on the screen, and your active window starts crashing.
  • Suddenly, your installation process stops working.
  • Missing some important files from QuickBooks.
  • The window registry file is corrupted.
  • Some programs get deleted in QuickBooks.

Common Reason for QuickBooks Error Code 15311

Before jumping straight to the solution of QuickBooks error code 15311, it is important to understand the reasons behind this error. Listed below, we have compiled some common causes:

  • Interference in Background:- When the important processes of QuickBooks are interrupted in the background windows while updating the application.
  • Poor Internet Connection:- The bad connectivity of the internet blocks QuickBooks from running smoothly, causing the QuickBooks payroll error 15311.
  • Firewall Obstructs:- Sometimes, the Windows firewall obstructs the QuickBooks ports and leads to a low internet connectivity problem.
  • Windows Security:- In some cases, the third-party security applications which are installed in the QuickBooks desktop become a threat to windows security, resulting in emerging glitches in QuickBooks online services like online banking and payroll.
  • Corrupted QuickBooks Files:- The QuickBooks Error 15311 appears when you have corruption in QuickBooks files.

Quick Solutions for QuickBooks Payroll Error 15311

If you want to fix QuickBooks payroll error 15311 without getting stuck in any glitches, then follow the step-by-step guidance mentioned below:

Method 1:- Download and Install the Digital Signature Certificate

Digital signature information screenshot
  • First, press the Windows key and go to the search bar.
  • Then, type QBW32.exe. If you are not able to find the file, then select the More Results option.
  • Next, click on the Computer icon and find QBW.exe in the search bar.
  • Right-click on the QBW3.exe and choose the Properties option.
  • Thereon, tick-mark Intuit Inc. and hit the Digital Signature button.
  • Click on the Details and go to the Digital Signature Details Window.
  • Now, the Certificate Window will appear on your screen; select the Install Certificate option.
install certification screenshot
  • Hit the Next option, and after that, click on Finish.
  • Last, restart your computer to allow the changes to take place and check whether QuickBooks payroll error 15311 still persists.

Method 2:- Manually Solve QuickBooks Error 15311

If the QuickBooks error 15311 access is denied, then we recommend you manually rectify this error. Follow the steps listed below to get rid of error 15311.

  • Firstly, make sure that your QuickBooks subscription is activated.
  • Now, update the latest version of the QuickBooks application.
  • Make sure that your payroll service key is correct.
  • Thereon, go to the Employee tab and hit the My Payroll Service option.
  • Select the Manage Service keys and hit the Edit tab.
  • Cross-check if the key is correct.
  • At last, select the Next tab and click on the Finish option. Reboot your device, and you are done.

Method 3:- Check your Internet Explorer Settings

Note:- Before implementing this step, make sure your Internet Explorer is your default browser.

  • Make sure that the Date and Time of your system is correct. If required, double-click on the Time Display.
  • Then, rectify the Date and Time. For selecting the Time Zone, choose the Correct Time Zone.
Time zone screenshot
  • Now, verify the Cipher Strength and visit the official website of Intuit.
  • Press the Alt Key and click on the File.
  • Hit the Properties option.
  • After that, check the number under the connection and then phrase the bit encryption.
  • Go to the Tools section and update the settings.
  • After updating the setting, move on to the Internet Options.
  • Choose all the temporary files and press the Delete key.
  • Visit the Connections tab and hit the LAN setting tab.
  • Click on the checkbox which is next to the Automatically Detected Settings.
LAN screenshot
  • Now, keep scrolling down until you see the Advanced Tab.
  • Mark the SSL 2.0 and SSL 3.0.
SSL 2.0 and SSL 3.0 screenshot
  • If you are already marked to verify the Publisher’s Certificate, then clear the box next to that.
  • Then, in the Advanced tab, scroll down to the bottom.
  • Make sure that the TLS 2.0 is unchecked.

Method 4:- Run the Reboot.bat Batch File to Re-register The QuickBooks Files

  • The first step in resolving QuickBooks Error 15311 is to close the QuickBooks Desktop application.
  • Then, Right-Click on the QuickBooks icon on your desktop and choose the Properties section.
  • Click on the Open File Location,
  • Cross-check that the Windows folders and hidden files are set to display.
  • Right-click on the bat file and locate it.
  • Now, choose Run as Administrator and wait until the reboot file reregisters all the Quickbooks Files.
  • Lastly, try to update the QuickBooks desktop.

If you are still not able to update the application properly, then follow the next method.

Method 5:- Install the Windows Root Certificate

Note:- This method is only applicable if you are using Windows 8, Windows Server 2012, Windows RT 8.1, Windows 7, Windows Server 2012 R2 and Windows Server 2008 R2 users.

  • First, visit the Control Panel and locate the Windows Update Program.
Windows Update Program
  • Now, hit the Checkbox for Update options and let the window identify if there are any pending updates.
  • When the system analyzing the Updates, select the Install Updates and wait until the updating process is completed.
  • Restart the QuickBooks application and check if this solution helps to resolve the QuickBooks Error 15311.

Read Also:-Delete a deposit in QuickBooks

Method 6:- Review your payroll Services Key

  • Login to QuickBooks and select the Employees menu.
  • Now, click on the Payroll Services option.
  • Hit the Manage Services key.
  • Then select the Edit option.
  • Click on the Next option and then hit the Finish tab.
  • At last, restart your device and try to download the updates.

Method 7:- Remove the Cache Using Flush the DNS Option

To delete the corrupted caches, follow the method mentioned below:

  • First, click on the Start menu.
  • Go to the search bar and type CMD.
  • Hit the Enter key. After that, type the ipconfig / flushdns and click on the Enter tab.
  • At last, wait until the DNS flushing is completed and click on the Exit.

Method 8:- Adding the Intuit to the List of Trusted Sites

If all the above solutions fail to resolve QuickBooks Payroll Update Error 15311, then follow the listed below method. It will undoubtedly assist you in resolving this issue.

  • The first step to resolve QuickBooks Error 15311 is to open the Internet Explorer (IE).
  • On the top of the screen, hit the Gear on icon.
  • Now, select the Internet Options.
  • Click on the security tab and select the Trusted Sites option.
  • Hit the site option, and if you are using the US version of QuickBooks, then fill in the * and *
  • Or if you are using a Canadian version of QuickBooks, then fill in the * and *
  • Then hit the Close option and click on the Apply option.
  • At last, press the Enter key, or you can also click on the OK button.


In the end, we hope by using the above-listed techniques, you will be able to fix QuickBooks Error 15311 effectively. However, there are situations in which the aforementioned methods are insufficient to resolve the problem, or if you are facing the QuickBooks error 15311 for Mac, then you must dial the QuickBooks Support. Experts will understand your concern and will provide you with the best solutions.

Read Also:-QuickBooks Error 6144 82

Benjamin James
Benjamin James

I am Benjamin james, a technical content writer with over 13 years of experience in the domain. My passion for technology and writing has helped me become an expert in software tools. Through my extensive knowledge and expertise, I am working to help the world leverage the power of technology.

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