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Effective Methods to Solve –  QuickBooks is not Responding

Are you guys facing an issue with your QuickBooks? Is Your QuickBooks not responding? If yes, then don’t worry! This is the most common error faced by QuickBooks users; sometimes, when you open the QuickBooks Desktop, it just freezes and does not respond to any commands. There are numerous reasons for this error; however, one of the most common reasons is when your QBWuser.ini file is missing or may be damaged. Keep scrolling. This blog will give you more reasons for this issue’s emergence.

This guide will help you to understand the symptoms of QuickBooks not responding to errors, the reasons for its emergence in your system and the effective and tried troubleshooting methods.

QuickBooks has stopped working

Types of Error Messages

  • QuickBooks has stopped working
  • QuickBooks is not responding
  • Not Opening error message

The Causes of QuickBooks Not Responding

You may be facing the error of QuickBooks not responding for many reasons. Our main aim is to provide you with detailed information about this error. When you know why this issue is occurring, you can prevent it before the situation gets out of your hands. Therefore, we have listed below the most common reasons which may lead to error.

  • The most common reason, which we already stated above, is in your QBWuser.ini file; it may be missing or damaged in your QuickBooks account.
  • Your hard drive is damaged where your QuickBooks program files are saved.
  • Your system installation programs may conflict with QuickBooks.
  • If your company name is very long, this also leads to the problem of QuickBooks not responding.
  • When using a system that does not fulfil the minimum requirement of QuickBooks desktop.
  • Your window opening file may be damaged.
  • If your QuickBooks is not responding after the login, it may be due to possessing a Malicious Program.
  • Incorrect way of installing the QuickBooks application.
  • Check your system. It should also be virus-free, as your firewall is correct; this is quite a common and neglectable reason for QuickBooks not responding.

Symptoms of QuickBooks Not Responding When Opening Company File

Below are the few symptoms your system showcases when QuickBooks is not responding to an error hitting your device.

  • Your system will shut down automatically.
  • Suddenly, the screen of your computer starts to freeze.
  • QuickBooks stops responding to your command.
  • You can’t log in to your account.
  • Your QuickBooks start working slowly or may be stuck with the flashing error message.

Points to Keep in Mind Before Implementing the Listed Below Solutions

  • Always keep your QuickBooks Up-to-date with the latest release version.
  • Ensure your QuickBooks’ regional settings should be set to the US locale.
  • Always use the appropriate regional settings.

Following these steps before executing the error solutions will aid in smoothly removing the QuickBooks Not Responding When Opening Company File error.

What to do If QuickBooks is Not Responding?

We have enlisted eight tested and tried, easy-to-implement solutions which help you prevent this error seamlessly and make your QuickBooks run smoothly.

1st Method:- Installing QuickBooks Fix My Program from the QuickBooks Tools Hub

This method is divided into two parts; follow both parts step-by-step to solve your problem of what to do if QuickBooks is not responding.

Step 1:- Install the QuickBooks Tools Hub
QB toolhub
  • Then go to your downloading section and enter “CTRL+J.
  • In the downloading list, select QuickBooksToolsHub.exe.
  • Select “Yes.” This will allow the app to make the changes.
  • Click on “Next” for installation and then choose “Yes” again to accept the licence agreement.
  • Once your installation is complete, click on finish.
Step 2:- Download and run your QuickBooks fix my program
  • When your QuickBooks Tool Hub is installed successfully, open it.
  • Then select the Program Problem Tab and select the QuickBooks Fix My Program.
QuickBooks Fix My Program
  • After starting it, open your data file in QuickBooks.

By launching QuickBooks, fixing my program will close any open background processes that QuickBooks uses; this program helps receive a quick repair.

2nd Method:- Download QuickBooks Install Diagnostic Tool

QuickBooks Diagnostic Tool
  • First, download the QuickBooks Install Diagnostic Tool.
  • Then, save your file on the computer where your QuickBooks is installed.
  • Now close all the applications which are run on your computer system.
  • Then, run the QuickBooks Install Diagnostic Tool.
  • Restart your window after running the tool, ensuring your window components are updated.
  • Now check whether your QuickBooks has stopped working on the error or it still appears.

If the issue persists, your system will likely demand a different solution. Implement the approach listed below to resolve your QB not responding problem.

3rd Method:- Remove your Antivirus Software from your Device

  • Firstly, Reboot your system.
  • Then, after rebooting, open your QuickBooks Desktop.
  • And temporarily immoblize your Antivirus if the issue continues.

Note:- when removing the Antivirus on your device temporarily, it is advised to take the help of your IT professional.

4th Method:- Make QuickBooks a new admin user

  • Login to QuickBooks and go to the settings.
  • Then click on the user and select the “Add New User” section.
Add New User
  • And create a new user account in your window.
  • Now, open your company file by using the new user admin account.
  • This will help you fix the error QuickBooks 2011, which has stopped working for you; if it doesn’t work, proceed to the next method.

5th Method:- Open your Company File in a Different Folder Location

  • Firstly, open your computer window by commanding the “Windows+E key“.
Windows+E key
  • The search on the data file, which has a .qbw file extension.
qbw file extension
  • When searching for the file on the network server, browse to the network drive in which the data file is located.
  • When you identify your company file, then right-click and click on Copy.
  • Go to your C: Drive and make a new folder here.
  • Name this folder as QBTEST.
  • Open the new folder and QBTEST folder and paste your company file here.
  • While holding the CTRL Key, open the QuickBooks.
  • Choose Restore “An Existing Company” in the C:/ QBTEST Folder you have made.
Existing Company
  • Lately, open your company file, which you have copied into the QBTEST folder and check whether the error is solved.

6th Method:- Open the QuickBooks Refresher Tool

QuickBooks refresher tool
  • First, you have to close your QuickBooks.
  • And then install the QuickBooks refresher tool.
  • After downloading, save your file on the system.
  • Enter on the Run tab and open the QBRefresher tool.
  • And click on the Fix My QuickBooks options.
  • The tool itself finds the error and fixes it on its own. After it is fixed, the QuickBooks online is not responding error.
  • Close the app, open it again and verify the glitch.

7th Method:- Install QuickBooks System Repair Tool

  • Install the QuickBooks System Repair Tool on your system.
  • Save your file to a location where you can browse it easily.
  • And close all the programs which are running in the background.
  • Then, run the program and download the QuickBooks file doctor tool.
  • After downloading, select the company file and click continue to start the process.
  • It may take you about 20 minutes.
  • At the end, restart your PC and check that QuickBooks online not responding.
  • If all the above solutions fail to remove the QuickBooks stopped working error on your PC, then try the solution listed below, which will definitely help you to get rid of this issue.

8th Method:- Rename your QBWUSER.INI File

  • Navigate to the folder where the QBWUSER.ini is stored.
  • Then, go to the location and click on the user.
  • Enter your username and click on AppData.
  • Go to Local and press Intuit.
  • Then, choose your QuickBooks year.
  • Do right-click and select the rename QBWUSER.ini.
  • Thereon, type the .old at the end of the file name.
  • Do remember to rename the EntitlementDataStore.ecml file also. You can face the situation while doing this step.
    • Your program opens after renaming QBWUSER.ini, then see if you can open a sample company file.
    • If you are not able to open the sample company file, in this case, open your file in a different location.
  • When you open the company file in a different location, the problem might have originated from the damaged folder or grant permission.
  • If you are still not able to open your company file, then check if it’s damaged.
  • Do keep restoring the backup instead in case of file damage.
  • If you are still unable, it might emerge due to the incorrect installation process of QuickBooks.


In the end, we hope you understand why these QuickBooks not responding windows 10 errors emerging, how you will be able to get these symptoms and the eight effective methods to solve this problem. If you are still facing any glitches or have other any other queries, check you can check the other blogs in our website, or you can also connect with the QuickBooks support team. They will provide you with the effective solutions to all your queries.

Benjamin James
Benjamin James

I am Benjamin james, a technical content writer with over 13 years of experience in the domain. My passion for technology and writing has helped me become an expert in software tools. Through my extensive knowledge and expertise, I am working to help the world leverage the power of technology.

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