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DIY Solutions to Fix QuickBooks Error H505

In a world where time is money, QuickBooks accounting software is an ultimate time-saving partner for businesses. QuickBooks is not just about numbers or ordinary software; it’s a gateway to financial empowerment. It helps businesses of all sizes to organize and streamline their financial processes, allowing them to focus on growth and success. From tracking expenses to generating invoices and managing payroll, it also provides valuable insights through various reports and analytics. Despite such advanced features and benefits, users often encounter various technical errors, such as QuickBooks error H505.

So, if you are also among those users who are facing the QuickBooks error H505 and are looking for the right troubleshooting steps, then you must opt for this blog until the last word. By implementing the solutions listed in this guide, you will be able to resolve the QuickBooks enterprise error code H505 quickly and efficiently. Therefore, make sure to promptly follow the steps provided in this blog.

What is QuickBooks Error H505?

QuickBooks error H505 is a common error that generally takes place when the user tries to open a company file stored on another workstation in multi-user mode. This error indicates that there is an issue with the network connection or settings, which is preventing the QuickBooks software from accessing the company file. It becomes important to address this error promptly, as it creates a hindrance while working on the QuickBooks software in multi-user mode. This error is a part of the H series error, and it comes with a pop-up display message similar to the one below.

QuickBooks H505 error message:

QuickBooks error H505

In order to get a clear understanding of the error and its solution, it’s recommended to check out the underlying causes behind the error. This will help you determine the best troubleshooting action to resolve the error and get back to using the QuickBooks software smoothly.

Causes Behind QuickBooks Error Code H505

Let’s take a look at the list of some of the common causes and factors contributing to why you may encounter the QuickBooks error code H505;

  1. Incorrect DNS server settings.
  2. QuickBooksDBXX is inactive or not working.
  3. Incorrect hosting server settings.
  4. Active firewall settings is blocking the connection request of QuickBooks software to access the company file.
  5. Incorrect hosting server settings can also lead to the occurrence of QuickBooks Enterprise error code H505.
  6. If the QuickBooks database server manager is unable to track the IP address of the server workstation.

Solutions to Fix QuickBooks Error H505

After having a detailed understanding of the possible causes behind the H505 error QuickBooks, then it’s the right time to explore the right troubleshooting steps to eliminate it. So, let’s dive into the solutions that you can follow to fix the QuickBooks H505 error;

Solution 1. Utilize QuickBooks Database Server Manager

QuickBooks Database Server Manager is an inherent tool in QuickBooks Tool Hub provided by Intuit that helps in resolving various network issues with the software. It helps users simultaneously access a company file in multi-user mode. Let’s take a look towards the steps that you can execute to run the QuickBooks database server manager on your workstation with a aim to fix error code H505 QuickBooks 2021;

  1. The initial step in the solution is to download and install the QuickBooks Tool Hub on your workstation. You can easily download the same from the official website of the Intuit products.
  2. Thereon, run the QuickBooks Tool Hub and choose the Network Issues option.
  3. Followed by the above steps, click on the QuickBooks Database Server Manager option.
  4. After that, a pop-up window asking you to choose your company file will appear.
  5. Just click on the drop-down icon and select the company file. In case you can’t find your company file in the list, click on the Browse option and then manually navigate to the location where your company file is saved.
  6. Subsequently, click on the Start Scan option, and then the database server manager will repair the network issues with the company file.
  7. As the scanning process ends, close the tool hub and launch the QuickBooks software.

Now, verify whether you are able to access your company file in multi-user mode. If you are still encountering the error H505, then don’t panic and execute the next solution.

Solution 2. Run QuickBooks File Doctor

Running the QuickBooks file doctor is an effective way to diagnose and repair network and connectivity-related errors with the QuickBooks software. Given below are the steps that you can execute to run the QuickBooks file doctor on your workstation;

QuickBooks file doctor on your workstation
  1. Launch the QuickBooks Tool Hub on your computer.
  2. From the left-side menu screen, choose the Company File Issues option.
  3. Moving ahead, click on the Run QuickBooks File Doctor, and then select your company file.
  4. Click on the Check Your File option, followed by the Continue option.

Solution 3. Update QuickBooks to the Latest Release

If you are using an outdated version of the QuickBooks desktop software, then you may encounter various errors and issues while working on the software. Additionally, the outdated version disallows users from taking advantage of the latest features and improvements that come with the updated releases.

Let’s take a look at the steps that you can follow to update the QuickBooks desktop software to the latest available version;

  1. First of all, run the QuickBooks desktop software on your workstation.
  2. Head forward to the Help menu option, and then choose the About QuickBooks option.
  3. Moving ahead, click on the Update Now option.
  4. Check- out all the latest available features and updates.
  5. Thereon, check-mark the Reset Update option, and then click on the Get Updates option.
  6. As the updating process ends, relaunch the QuickBooks software.
  7. As you do it, a prompt window asking you to install the updates will appear on your screen.
  8. Click on Install Now and then the new updates will be installed on your computer.

Once you are done with the above steps, make sure to restart your PC and then verify whether the QuickBooks error H505 has been rectified or not.

Solution 4. Transfer the Company File to a Different Location

If the company file is stored on a network drive or external storage device, then there might be some chances that the QuickBooks error H505 may arise due to issues with the company file location. Therefore, by moving the company file to a new folder, you can ensure the company file path is correct and easily accessible to QuickBooks.

  1. First of all, create a new folder on the desktop screen of your PC.
  2. Provide full admin rights to this newly created folder.
  3. Now, copy the company file where it’s saved originally, and then move it to the newly created folder.
  4. Once you are done with that, then run the QuickBooks software and try to switch to the multi-user mode.

Thereon, try to access the company file and check if the QuickBooks enterprise error code H505 has been terminated or not.

Solution 5. Review the QuickBooks Services

In this scenario, if the QuickBooks services are not running properly, then there might be an issue accessing the company file in multi-user mode. Therefore, we recommend that you review the QuickBooks services and ensure that they are running properly.

Let’s take a look at the steps that you can follow to review and verify the QuickBooks services:

  1. Open the Windows Run Command by pressing the Windows + R keys together.
  2. Subsequently, type Services.msc in the search bar and hit the Enter key.
type Services.msc in the search bar and hit the Enter key
  1. As the list of available services appears on the screen, search there for the QuickBooksDBXX service. Here, the XX reflects the QuickBooks version that you are using.
  2. Double-click on it and select the Startup Type as Automatic.
  3. Once you are done with that, verify that the service status is appearing to be running. If not, then apply the needed changes immediately.
  4. Go to the Recovery tab and then select the Restart the Service option for the first failure, second failure, and subsequent failure.
  5. Save the applied changes by clicking on the Apply > OK option.
  6. At last, make sure to repeat the above steps again for QBFCMonitorService.

You may Read Also :-QuickBooks Error 6000

Ending Note

As highlighted above, we have covered a few tried and tested solutions that you can follow step-by-step to resolve the QuickBooks error H505. If the above-listed solutions do not help in resolving the error, then we recommend you get in touch with the QuickBooks enterprise support team. Experts are available 24 hours a day around the clock to attend to your query and help you issue the QuickBooks software smoothly and efficiently. So, don’t wait further and get instant assistance.

Benjamin James
Benjamin James

I am Benjamin james, a technical content writer with over 13 years of experience in the domain. My passion for technology and writing has helped me become an expert in software tools. Through my extensive knowledge and expertise, I am working to help the world leverage the power of technology.

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