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How to Solve QuickBooks Error 6189 and 816: Company File Error 

In this guide, we will discuss the common QuickBooks error 6189 and 816. These errors belong to the variations of the 6000 series, which have different error codes but share a similar root cause. The possible reasons for these errors include virus attacks, internet connectivity issues, file damage or corruption, or incorrect settings. Each system may have its own specific cause, but the result is always the same: the user is unable to access their company files.

If you find yourself stuck in a frustrating situation with QuickBooks error 6189 and 816, don’t worry. We have created this comprehensive guide to help you solve the company file issue. In this guide, we decode the error in detail so that you can better understand it. Additionally, we will provide recommended solutions from QuickBooks experts that have been tried and tested to eliminate the error properly.

 QuickBooks error 6189 and 816

How to Identify QuickBooks Error 6189 and 816

If you see the QuickBooks error 6189 and 816 on your screen while using QB, it could be due to various reasons. These common reasons may include issues with the company file, problems with the network connection, or conflicts with other programs running on your computer. It is important to target the root causes to troubleshoot and resolve this issue permanently.

QuickBooks error 6189 and 816 on your screen while using QB
  • If you try to access a QuickBooks file that is already in use by another user or service.
  • There is a malware or virus attack in the Windows framework, resulting in the corruption of WB program files in the system.
  • When the QB installation process is incomplete.
  • In case you download a corrupted QB software link.
  • Corruption in the Windows Registry.
  • Attempt to access a file located in a folder for which you do not have read or write rights.
  • When there is a difference between the exchange log record (.TLG) and the organization document (.QBW).
  • Mistakenly, you delete an essential file from your system, which is required to run QB software.
  • If the number of clients signed into the organization is recorded in Single User Mode.

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Easy Troubleshooter to Fix QuickBooks Error 6189 and 816

Here is a list of proven methods recommended by experts to fix QuickBooks error 6189-816. However, it is crucial to take a backup of your important company files before proceeding. This will ensure the safety of your data in case any issues arise during the troubleshooting process.

Method 1: Run QuickBooks Tool Hub

To resolve errors in QuickBooks Desktop software, the QuickBooks Tool Hub is an excellent tool to use. It is known as the ultimate repair tool for QuickBooks Desktop. You can easily resolve the QuickBooks error 6189-816 by following these simple steps:

Step 1: Install the Tool Hub
  • First, you have to close all the QuickBooks windows and tabs.
  • Then, go to the official website of Intuit and download the QuickBooks Tool Hub.
  • Ensure that you save the file in an area that you can quickly locate.
  • After completing the downloading process, open the File.
  • Thereon, click on the Installation option.
  • To finish the installation procedure, adhere to the on-screen instructions.
  • When the installation process is complete, open the QuickBooks Tool Hub.
Step 2: Fix the Error Using the QuickBooks Tool Hub
  • Start the process by navigating to the home page of the QuickBooks Tool Hub.
  • Click on the Program Problem tab.
  • Select the Quick Fix My Program option.
 QuickBooks Tool Hub
  • Here, the scanning process automatically starts scanning the problem and fixes it automatically.
  • At last, after completing the scanning process, open QuickBooks File to check the status of QuickBooks error 6189.

Method 2: Check the Data File Share Service

Another method to resolve the QuickBooks enterprise error 6189 and 816 is by troubleshooting the data file share service. This error may occur due to an internal issue within the service. To fix this problem, you can follow the instructions outlined below.

  • It is better for your company file if you are not using any type of sharing service such as Dropbox,, SugerSync, etc., or any other type of online sync service.
  • One of the major causes of encountering an error if you are using online auto-backup utilities for QuickBooks.
  • If you tried to open the company files through file sharing services, then you are likely to face error 6189.
  • If you want to avoid this situation, then you have to remove the company file from Dropbox and copy it to the C drive of your desktop.

Method 3: Rename the Network Data File and Transaction Log File

The network data file (ND) and the Transaction log file (TLF) are essential configuration files that enable QuickBooks to operate in Multi-User Mode. If these files become damaged or corrupted, users may encounter QuickBooks error 6189 77.

Fortunately, a simple solution to this error is to rename the file, which can automatically resolve the issue.

  • Start the process by opening the folder that contains the File.
  • Then, you have to locate the files company_file.qbw.nd and company_file.qbw.tlg.
  • Right-click on both files separately.
  • Hit the option Rename.
  • At last, after completing the process, you have to open the QuickBooks Desktop and check if the QuickBooks error 6189 still persists.

Method 4: Restart the Computer

Restarting the system can often be a simple and effective solution to frustrating errors. While it may seem trivial, it has proven to be successful in numerous cases. Let’s take a view:

  • Start with restarting the computer where the company file is currently located.
  • Then, restart all the workstations.
  • After doing the above process, it’s time to open QuickBooks Desktop on your computer and then open it on all the other workstations.

Method 5: Use QuickBooks Database Server Manager

The server manager is responsible for storing all the important files of the company, including QuickBooks files. If you are managing your own network, the QuickBooks database server manager is essential for maintaining a stable multi-user network. To quickly resolve any issues, you can follow these simple steps:

 QuickBooks Database Server Manager
  • First and foremost, make sure that the QuickBooks Database Manager or QuickBooks is installed on your server, where the company files are stored.
  • There is no additional need of license during the installation of Database Manager.
  • If you do not see the QB database user, then you have to install Database Manager.
  • Complete the installation process and restart the server.
  • Do note that the installation process for Database Manager does not require an additional license.

Method 6: Activate the Company Files on the Local Hard Drive

One possible way to resolve QuickBooks error 6189-77 is by relocating the company file to your local hard drive. To do this, follow these steps:

Company Files on the Local Hard Drive
  • If the company file is stored on a removable drive, you need to move the company file to the local drive.
  • Keep QuickBooks files on the server system hard drive. However, online file hosting services, such as Dropbox, Google Drive, and more, might seem easy yet are prone to certain errors.
  • Do not store your data files on removable drives because they are not designed to run QuickBooks or multi-user networks.
  • Therefore, avoid encrypting the QuickBooks files on the hard drive and storing them, as it can block the multi-user network connection.

Method 7: Take a Backup and Restore the File

To ensure the retrieval of your important information, it is essential to follow the instructions provided below for restoring the backup. By carefully executing these steps, you can minimize the risk of any data loss.

  • First, the user needs to create a backup of files on the old system.
  • Then, copy all the backup files to the new system.
  • Here, you have to use the flash drive or another external drive, or you can make use of a network if the systems are connected.
  • Finally, reinstall the backup on the new system.

Method 8: Use the QuickBooks Refresher Tool

If none of the methods mentioned above are able to resolve the QuickBooks error 6189 816, you can attempt to resolve it by using the QuickBooks refresher tool. This tool is designed to close any background processes that could be causing the error and refresh the entire system. To initiate this process, follow the below instructions:

Use the QuickBooks Refresher Tool
  • First and foremost, download the QuickBooks Refresher Tool and then install the files from it.
  • Then, save your files so you can access them easily.
  • Make sure no other task is running in the background.
  • Here, you have to check and close all the versions of QuickBooks running on the system.
  • To run the program, double-click on the QBrefresher.exe file.
  • Follow the on-screen instructions and wait for a minute; thus, the tool runs in 30 seconds.
  • Finally, reopen the QB Desktop.

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End Note!

In conclusion, troubleshooting QuickBooks error 6189 and 816 can be a time-consuming process. However, if you follow the steps correctly, it can be highly effective in resolving this frustrating error permanently. We hope that this guide has provided you with the necessary information to tackle this issue. If you require further assistance from QB experts, do not hesitate to reach out to the QuickBooks Support Team Number.

Benjamin James
Benjamin James

I am Benjamin james, a technical content writer with over 13 years of experience in the domain. My passion for technology and writing has helped me become an expert in software tools. Through my extensive knowledge and expertise, I am working to help the world leverage the power of technology.

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