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QuickBooks Error 12031? No Problem! Learn How to Resolve it Like a Pro

QuickBooks desktop users often encounter errors when updating their software or adding new features. While QuickBooks is known for its extensive range of features that help users efficiently manage their finances, it is not without its flaws. One of the most common errors faced by users is a series of updating errors, with QuickBooks error 12031 being a notable example. In this guide, we will dive into the details of error code 12031 and provide solutions to resolve it.

If you have ever encountered an error while using your software, you know how frustrating it can be! The same goes with QuickBooks update error 12031. This particular error occurs when there is a problem with the internet connection during a software update. As a result, users may experience difficulties managing their payroll and banking operations. In this blog post, we discover the details of this issue together and provide you with expert-guided troubleshooting steps to help you resolve it efficiently. So, let’s get started!

Define QuickBooks Update Error 12031

The QuickBooks update error 12031 can be quite frustrating for users, as it occurs when they try to update or refresh their QB payroll services. A network timeout is the cause of this error, which prevents users from accessing their QuickBooks payroll services. In simpler terms, this error occurs when the firewall and other system security software encounter issues due to improper or incorrect configuration.

To ensure error-free usage, it is essential to check the configuration of your PC and firewall before undergoing any upgrading process. If the configuration is blocking access or identifying QuickBooks as a threat, it is recommended to promptly reconfigure it. This will help keep your computer secure while allowing smooth access to QuickBooks. 

Common Conditions that Triggered QuickBooks Error 12031

The major cause of the error is already mentioned above. However, there are more factors that triggered QuickBooks error 12031, which are mentioned below. Take a look:

  • Internet Explorer is not set as the Default Browser, which might stop the software from functioning properly.
  • Additionally, there are Internet or Firewall Security settings blocking the connection or pages needed for the software to download an update.
  • Due to internal problems, the server took too long to respond.
  • Another reason for QuickBooks service messages error 12031 is that the server is taking too long to respond to the command.

Points to Remember Before Troubleshooting Methods

There are certain things that you should keep in mind before applying the troubleshooting methods to remove QuickBooks service messages error 12031 from your system.

  • The first and foremost thing to do is use the latest version of Windows, and it has to be compatible with the software.
  • Make sure that the hardware and program needs you have are met.
  • The most important thing is to keep a backup of your essential company files to prevent any loss.
  • If you are using an old version of QuickBooks, check the updates; if you find any, immediately update it.
  • Steps to Make a Backup of Your Company File. 

Steps to Create a Backup of Company Files

Below are the steps to be taken to create a backup of your essential company to prevent any data loss during the time of implementing the steps:

  • Start the process by launching QuickBooks.
  • Now, click on the File tab and single-click on Backup File.
  • Choose the Create Local Backup option.
  • Hit on Local Backup and click on the Next tab.
  • Then, set the Location to save the file.
  • Select the OK tab, and click on the Save Now option again.
  • At last, click on the Next tab and start the backup procedure.

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How to Fix QuickBooks Error 12031? 5 Experts Proven Methods

Now that you understand the reason behind the occurrence of QuickBooks payroll error code 12031, it is time to implement the tried and tested methods. Follow the steps mentioned thoroughly to get the best result:

Method 1: Verify the Settings of Internet Explorer

The very first method to troubleshoot the QuickBooks update error 12031 is to check for any misconfiguration in the Internet Explorer settings. Learn the steps for changing your internet connection settings so that QB Payments works properly. Follow the steps mentioned below to start the processing: 

  • First, you have to close QuickBooks.
  • Now, open Internet Explorer.
  • Go to the tools menu and select Internet options.
  • Click on the Security tab and hit the Globe icon.
  • Select the Content Advisor displays; if it displays the disable option, then hit the OK tab.
Select the Content Advisor displays
  • Then, type the Password and then disable the Content Advisor.
  • Navigate to the Connections tab and check if the dial-up node is not used on the system. Then, choose the Never Dial Connection Only option.
  • Thereon, hit the OK tab.
  • Choose the LAN settings and tick Automatically Detect Settings.
  • Verify whether the Use a proxy server checkbox is clear.
  • Record the complete address and port, and uncheck the option to Use a proxy only if the port is port 80.
  • Click on the OK tab and LAN settings.
  • Select the Advanced option.
  • Continue the process by choosing Restore Advanced Settings.
  • Furthermore, go to the Settings option and locate the Use TLS 1.0, Use TLS 1.1, & Use TLS 1.2 options.
  • Make sure to tick Use TLS 1.0 and TLS 1.1, & Use TLS 1.2 should be unchecked.
  • Hit the OK tab.
Use TLS 1.0 and TLS 1.1, & Use TLS 1.2
  • Shut down the Internet Explorer window.
  • At last, restart QuickBooks and try to update it to check the status of QuickBooks update error 12031.

Method 2: Run the QuickBooks Connection Diagnostic Tool 

There are multiple bugs encountered by QuickBooks users, and the QB connection diagnostic tool serves the purpose of fixing such errors. The tool works best for those who are using a version of QuickBooks later than 2008. When you use the QuickBooks Connection Diagnostic Tool to resolve the QB payroll error code 12031, the tool automatically diagnoses the problem. You just need to follow a few simple steps to run the tool, which is explained below: 

  • First, you have to verify that your Internet connectivity is okay.
  • Then, go to Intuit’s website and download QuickBooks Tools Hub.
  • Click on the Install option to start the installation process.
  • Now, visit Installation Issues and select the QuickBooks Connection Diag-Tool.
  • Select Test-Connectivity and click on Browse for the company file.
  • Lastly, click on Test Connectivity again. Within a minute, the tool itself fixes the issue. If you still find the glitch, follow the next method.

Method 3: Remove Third-Party Applications

Third-party applications, such as antivirus programs, can interrupt the operation of the QuickBooks application and also become the cause of the error 12031 QuickBooks update. To fix this, the user has to disable the antivirus services before starting the updating process. 

  • First, press the Ctrl+Shift+Esc key together.
  • Now, choose the Task Manager option.
  • Click on the Processes tab, and then select your Antivirus.
  • Finally, hit the End-Task option and try to update the QB software or payroll to verify the persistence of the issue.

Method 4: Update the QB Desktop Software

As mentioned above, no matter what software you are using, when you keep the software up-to-date, it automatically reduces the chances of any trouble in your software. Updating the QuickBooks Desktop can easily help you fix the issue. Follow the below-mentioned simple steps to start the updating process. However, if your QB application is up-to-date then you can skip this method. 

  • Start the process by verifying the Internet Connectivity.
  • Now, open QuickBooks Desktop.
  • Navigate to the Help tab.
  • Then, select the Update QuickBooks option to start the updating process.
  • Here, you will find a list of updates that are available to download on your system.
  • Lastly, after completing the installation process, you can restart your software.

When all the aforementioned methods fail to resolve the QuickBooks error 12031 in your system, Then try to use the Safe Mode mentioned in the next method.

Method 5: Use Safe Mode to run the Updates

If you’re looking to update QuickBooks without any hiccups, the QuickBooks safe mode in Windows is your go-to solution. It restricts background programs, ensuring a smooth installation process and preventing pesky errors like QuickBooks payroll error code 12031.

  • Open the Run Command Window by pressing the Windows + R key together.
  • Now, in the type box, enter msconfig and hit the OK tab.
  • Here, the Windows System Configuration window is open.
  • Go to the Boot section and unmark the Safe Boot option.
  • Then, select the Apply tab.
  • Hit the OK tab to Save the changes.
  • Reboot the computer, and this time, the system will boot in Safe Mode.
  • Finally, try running the payroll update after starting the device in safe mode.

 Essential Note: Once the error is resolved after restarting your system in Safe Mode, then make sure to switch the device back to the normal boot settings. Follow the steps guided above, put the checkmark next to the Safe Boot option, and lastly, save the settings.

End of Walkthrough!

In conclusion, while the five troubleshooters mentioned above are highly effective in resolving QuickBooks error 12031, there may still be instances where the issue persists. If you find yourself unable to resolve the QB error code 12031, don’t hesitate to seek advice from the QuickBooks Support Team. They will provide you with quick and easy tips to clear up any doubts or concerns you may have.

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Benjamin James
Benjamin James

I am Benjamin james, a technical content writer with over 13 years of experience in the domain. My passion for technology and writing has helped me become an expert in software tools. Through my extensive knowledge and expertise, I am working to help the world leverage the power of technology.

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